Return & Refund Policy

Because sometimes even the best scents aren’t your vibe.

At Dandelion Chaos Scents, we want your nose (and soul) to be delighted. But if your candle arrived more “uh-oh” than “ahhh,” don’t worry — we’ve got your back. Below is our friendly, no-fuss return policy.

Damaged, Defective, or Missing Items

Was your candle a little too chaotic in transit?

We pack everything with love and bubble wrap, but occasionally the universe throws a plot twist. If your candle arrives broken, melted, missing, or looking like it’s been on a wild adventure:

  • Snap a photo of the issue (damaged box, broken candle, etc.)
  • Email us within 7 days of delivery at scents@dandelionchaos.com
  • We’ll replace it, refund it, or send a baby goat to cheer you up. (Okay, maybe not the goat — but definitely a replacement or refund.)

IMPORTANT: You must email us for a Return Merchandise Authorization (RMA)before sending anything back. Returns received without an RMA may be refused or delayed.

No Nose Left Behind – But We Don’t Do Returns for Used Candles

Sniff regret is real. We totally understand that sometimes a scent just doesn’t match your expectations.

Unfortunately, because our candles are handmade and burnable (and we're not a candle thrift store), we can’t accept returns on used or burnt candles.

If you’re unhappy with your purchase, still reach out — we may offer store credit to ease your scent sadness, though that is not guaranteed.

Unused Returns (If You Changed Your Mind)

Changed your mind before lighting that wick? No problem.

  • Candles must be unused and in original packaging.
  • You must request an RMA by emailing scents@dandelionchaos.com before sending anything back
  • Must be returned within 14 days of delivery.
  • A 25% restocking fee will be deducted from your refund (yes, even scent rebellion has its cost)
  • Adequate packaging is required to prevent damage during the return journey — we’re not responsible for items broken en route back to us
  • Buyer is responsible for return shipping unless it’s our oopsie.

Email us at scents@dandelionchaos.com to get started.

Refunds

Once we receive your return (or verify damage), your refund will be:

  • Processed to your original payment method within 5–7 business days
  • Or, we can issue store credit if you’re already eyeing your next chaotic scent adventure

Final Sale Items

Mystery boxes, seasonal launches, or limited-run chaos candles are final sale — no returns unless damaged in transit.

Questions, Concerns, Love Letters

We’re here for you (and your nose)!

Drop us a line anytime: scents@dandelionchaos.com

Thanks for choosing Dandelion Chaos Scents.

We’re here to help your chaos smell amazing